btb bet Privacy Policy: How We Handle Your Information
This policy explains what personal information btb bet collects when you use our platform, how we store it, who can access it, and what choices you have over your own records. Every section here is specific to our platform — not a generic statement, but a direct account of how we manage the data tied to your account, your transactions through Maya or GCash, and your activity across our lobby.
Account data protection
Maya & GCash transaction records
Your right to review and correct
Clear data retention terms
POLICY POSTURE
What Data We Collect and Why We Hold It
When you open an account with us, we collect the information you submit during registration — your name, email address, contact number and the payment method you choose, whether that is Maya, GCash, Coins. ph or another supported e-wallet. We also record transactional data each time you make a deposit or request a withdrawal through those rails, so that your wallet history stays accurate and any dispute can be traced cleanly. Beyond registration and payment records, we collect session data: the device type, browser version and IP address associated with each login. This is used strictly for account security — to detect unusual access and to keep your session consistent whether you switch from a mobile screen to a desktop browser mid-session. We do not sell this data to third parties. We do not share your payment details with studios such as Spadegaming, PG Soft or JDB, which supply game content only and have no visibility into your account wallet. Availability of our platform and all associated data handling is subject to local law and eligible regions in the Philippines.
Maya
Deposit and withdrawal records tied to your Maya wallet are stored against your account ID and are visible in your transaction history after login.
GCash
GCash transfer references are logged at the point of transaction and held for account reconciliation. You can request a copy through our support channel.
Coins. ph
Coins. ph transaction data follows the same retention schedule as other supported e-wallets — stored, traceable and available to you on request.
POLICY COVERAGE SCOPE
Where This Policy Applies and What It Does Not Cover
This policy covers data that btb bet itself collects and processes. It does not extend to third-party services you reach through our platform, including payment processors that operate their own privacy terms. Understanding the boundaries helps you know exactly which entity is responsible for your information at each step of your account journey.
Account Access
Any data you submit at login, registration or account verification falls fully within this policy. We control storage, access permissions and retention for all account-level records.
Transaction Records
Deposits and withdrawals processed through supported e-wallets are logged on our side under this policy. The payment processor — Maya, GCash or Coins. ph — holds its own records under its own privacy terms.
Site Content and Game Sessions
Your game session data — which titles you opened, session duration, bet history — is captured by our platform and covered here. Game studios supply content only; they do not receive your personal account data.
Third-Party Services
Links or services outside btb bet — including any external identity verification tools — operate under their own policies. We are not responsible for data handling by those external services once you leave our platform environment.
ACCOUNT HOLDER ACTIONS
Practical Steps You Can Take Under This Policy
You have real, actionable choices over the data we hold on you. The most direct way to review your account records is to log in and open the account dashboard — your registered details, linked payment methods and transaction history are all visible there without needing to contact us first. If any detail is wrong — a misspelled name, an outdated contact number, an incorrect e-wallet reference — you can submit a correction request through our support channel and we will update the record after verifying your identity. For a full copy of the data we hold on your account, send a written request to our support team using the contact path listed in the Support section below. We aim to respond to data requests within the period required by applicable local rules. If you want to raise a concern about how your data has been handled, the same support channel is the right place to start — address it clearly and we will escalate it to the appropriate internal contact.
Review Your Records
Log in and open the account dashboard. Your registered profile, linked e-wallet entries and transaction history are displayed there without requiring a support request.
Correct Account Details
Send a correction request through our support channel with the specific field that needs updating. We verify your identity first, then apply the change and confirm it back to you.
Request a Data Copy
Submit a written request naming the records you want. We process data copy requests in line with the timeframe set by applicable local rules and send the output to your registered email.
Raise a Data Concern
If you believe your data has been handled incorrectly, contact support with a clear description of the issue. We escalate flagged concerns to the internal contact responsible for this policy area.
POLICY CONTACT PATHS
How to Reach Us About This Policy
If your question relates specifically to this privacy policy — a data request, a correction, a concern about retention or a query about how a particular transaction record is stored — use the direct routes below. For account access issues unrelated to data privacy, the same support team handles those through the general account help channel.
Email Support
Send your privacy-related query or data request to our support email. Include your registered account email and a clear description of the request so we can route it correctly.
Live Chat
Open the live chat from your account dashboard for questions about what data we hold, how a specific transaction record appears or how to initiate a correction. Available through your logged-in account view.
Written Request
For formal data copy requests or concerns that need a documented response, submit in writing through the support channel. We acknowledge receipt and follow the applicable local response period.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security Practices
Our approach to your data is built around a straightforward principle: collect what is necessary, protect it properly, and make it accessible to you when you ask. We use cookies on the platform to maintain your session state — so that switching from the slot lobby to a live table does not reset your login — and to understand which parts of the site are used most. You can adjust cookie preferences through your browser settings at any time. Account credentials are stored in encrypted form; we do not hold plain-text passwords. Retention periods vary by data type: active account data is held for as long as your account remains open, while transaction records are kept for the period required by applicable local rules after account closure. If you close your account and want confirmation that your data has been removed from active systems, contact support with your account details and the specific request.
Cookie Use
Cookies on btb bet maintain your active session and track which sections of the lobby you use. Adjust or block them through your browser settings; note that blocking session cookies may affect login continuity.
Credential Security
Passwords and account credentials are stored in encrypted form only. We do not retain plain-text login details, and our internal access to credential records is restricted to authorised security processes.
Retention Schedule
Active account data is held while your account remains open. Transaction records — including Maya, GCash and Coins. ph entries — are retained for the period required under applicable local rules after account closure.
Who to Contact
For data deletion requests, retention queries or questions about who within our team can access your records, reach out through the support channel. State your account email and the specific data area your question covers.
POLICY QUESTIONS ANSWERED
Common Questions About Our Privacy Policy
These are the questions we hear most often from account holders about how their data is handled. If yours is not here, reach out through the support channel with the details of your query.
What personal information does btb bet collect when I register?
We collect the name, email address, contact number and payment method details you enter during registration. If you link Maya or GCash, the e-wallet reference is stored against your account for transaction tracking. We do not collect data beyond what account and transaction management requires.
Can I see what data btb bet holds on my account?
Yes. Log in and open your account dashboard to see your registered profile, linked payment methods and transaction history. For a full formal copy of all records we hold, send a written request through our support channel using your registered email address.
How do I correct a wrong detail in my account?
Contact support through live chat or email, state which field is incorrect and provide the right information. We verify your identity before making any change to account records. Once corrected, we confirm the update back to your registered email.
Does btb bet share my data with game studios like Spadegaming or PG Soft?
No. Game studios supply content only — slot titles, live dealer tables and game lobbies. They have no access to your personal account data, wallet details or transaction records. Your information stays within btb bet's own systems.
How long does btb bet keep my transaction records?
Transaction records — including entries from Maya, GCash and Coins. ph — are kept for the period required under applicable local rules following account closure. Active records are accessible in your dashboard throughout the life of your account.
What happens to my data if I close my account?
Active data is removed from our primary systems in line with our retention schedule. Transaction records are held only for the legally required period. To confirm deletion of specific records, contact support in writing after closing your account and we will provide a response within the applicable timeframe.
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